Support
Common questions answered below. If you need more help, reach out directly — we respond within 24 hours.
What do I need to connect to my Mac or PC?
Install the free Reachbeam Host on your Mac or Windows PC and pair it, or connect to what's already there: Screen Sharing on a Mac (System Settings → General → Sharing → Screen Sharing), Remote Desktop (RDP) on Windows, or a VNC or SSH server on any machine. On the same network, that's all you need.
Can I connect from outside my home network?
Yes. Reachbeam connects directly, with no cloud relay in between. To reach your computers from anywhere, put them on your own private network with Tailscale or a free Cloudflare tunnel, then connect to the address it gives you. Reachbeam Host adapts its stream to Wi-Fi, mobile and tunnel connections.
How do I restore my Pro subscription?
Open the app → tap the overflow menu (⋮) → Restore purchases. Alternatively, reinstalling the app and logging in with the same App Store or Google Play account will automatically restore an active subscription.
My connection is slow. What can I do?
Try lowering the color depth in the connection settings. On macOS, disable wallpaper and transparency in Display settings. For best performance, use a 5 GHz Wi-Fi network.
I can't type certain keys on the remote computer.
Use the extended keyboard panel — swipe up on the keyboard bar to reveal function keys, modifiers, and special keys. Make sure the connection's keyboard layout matches your remote computer's language setting.
How do I use SSH?
Add a new connection, switch the protocol selector to SSH, enter your host, port (22 by default), username, and either a password or an SSH private key. Keys can be imported from Files or generated in-app.
Is my data safe?
Yes. Reachbeam collects no personal data. Credentials are stored in the system keychain (Apple Keychain / Android Keystore). See our Privacy Policy for the full story.
How do I cancel my Pro subscription?
On iPhone/iPad: Settings → Apple ID → Subscriptions → Reachbeam Pro → Cancel. On Android: Google Play → Subscriptions. Cancelling stops future charges; your Pro access continues until the end of the paid period.
Still need help?
Send us an email and we'll get back to you within 24 hours.
support@dividedbits.com